When you initially spoke to your adviser on the phone to arrange your fact-find meeting, you felt the conversation was effective and professional, including what was said and how the adviser was speaking and listening to you.
Agree Disagree N/A
Your meetings were well-controlled and structured.
Agree Disagree N/A
Your adviser explained our firm’s disclosure documents to you in a clear, concise, engaging, and comprehensive way. You fully understood them, including our business model and charging structure.
Agree Disagree N/A
Having discussed your financial planning needs with your adviser, you fully understand what your objectives are, and you feel the objectives that were established for you are accurate and complete.
Agree Disagree N/A
Having discussed risk profiling with you, you understand the main asset classes, the relationship between risk and reward, and how risk profiles are assessed, sufficiently to put you in an informed position to agree your risk profile with your adviser and you are confident in the assessment of your risk profile.
Agree Disagree N/A
Your adviser explained the main features, advantages, and disadvantages of the main investment strategies to you in a balanced, clear, concise, engaging, and comprehensive way. You fully understand them and were able to make an informed decision as to your preference.
Agree Disagree N/A
You understand the reasons why your advice is suitable, and any disadvantages of the advice, so that you were in a sufficiently informed position to determine whether you wanted to take the advice or not.
Agree Disagree N/A
Are you satisfied with the service you have received from your adviser?
Agree Disagree N/A